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Ways to payMegaEnergy invoice will be created based on accurate metre reading

Do you want to know how to pay ?

We have a number of ways to help with a choice of easy payment options.

 

Direct debit

With direct debit your total bill is paid automatically from your bank account on the due date so it's easy to take advantage of your 15% prompt payment discount. To set up a direct debit go to My Account to download the Direct Debit form and use the free post code that we have provided to send it back to us. Or call us on 09 9121200 or 0800 634283 (if you are calling outside of Auckland) and we'll send you a direct debit form. Find out more: Download Direct Debit form , our address, and free post code.

 

Internet banking

If you currently prefer paying your bills online, you can add MegaEnergy to your list of payees. When you receive your monthly bill, simply go online and transfer the due amount. Our bank account detail is:

 

Account name: Total Consumer Services Ltd

Account number: 12-3230-0023009-01

Reference: your account number on the bill

 

Credit card

You can pay your account online with your credit card via My Account or call us on 09 9121200,or if you are outside of Auckland please call us on 0800 634283 to make a payment over the phone. You can also set up automatic monthly payment by Download Credit Card form .

 

Other payment

There are some other payment methods such as Cheque and Fast Deposit. However we do not recommend you to use them because these payment methods may cause delay or missing of your payment. If you want to know more about payment please contact us on 09 9121200 or 0800 634283.

Difficulty paying your bill?

If you're experiencing difficulties paying your energy bill, please call us on 09 9121200 or 0800 634283 to let us know your situation. There are different options available to make things easier. We can discuss setting up a payment arrangement or you can pay the same amount every week, fortnight or month, based on your previous energy usage, or put you in touch with social agencies such as the New Zealand Federation of Family Budgeting Services who offer advice and budgeting help, or Work and Income and the Citizens Advice Bureau - they'll let you know if you're entitled to financial assistance.

 

* Not all customers are eligible for Payment Arrangements and EvenPay. Contact us to discuss eligibility and availability.

Are you a medically dependent or vulnerable customer?

Medically dependent customers

If you or someone in your home use medical equipment powered by electricity, and the disconnection of electricity could endanger their wellbeing, please contact us to discuss whether you're medically dependent. We need verification of your medical dependency status from your doctor; we'll also need to record this important information on your account. Call us to find out what's required from your doctor and also need complete Medical Dependent form.

 

 

Vulnerable customers

If you or someone in your home relies on electricity for reasons of age, health or disability, and the disconnection of energy may affect their wellbeing, please contact us to discuss whether you're a vulnerable customer. If overdue balances are not paid, your energy supply will be disconnected ? make sure you call us to discuss your payment options.